JC Agatep is a dedicated IT professional with a strong foundation in troubleshooting and systems administration. Holding a B.S. in Information Technology from Pateros Technical College in the Philippines, JC brings both technical expertise and a customer-first approach to his role as Junior Help Desk Engineer at SimplifyIT A-Z.

In his position, JC handles client-facing tickets, resolves technical issues, orders equipment, manages invoicing, and oversees licensing processes. He also handles the monthly security audits, server and network maintenance as well as client and user onboarding and off-boarding. At SimplifyIT A-Z, JC thrives in a dynamic environment where he is empowered to make decisions, learn from challenges, and grow under supportive leadership. His innovative mind set is reflected in his integration of a customer satisfaction survey system, which helps the team gather valuable client feedback and enhance service delivery.

JC’s journey in IT began with inspiration from his older brother, who demonstrated the opportunities and stability the field can offer. He further proved his resilience and determination when he juggled work and education to achieve his professional goals. This blend of perseverance and curiosity fuels his approach to continuous learning and analytical problem-solving.

Looking ahead, JC sees IT as a growing field with increasing demand for professionals who can navigate its evolving challenges. Guided by values of integrity, open communication, and collaboration, JC remains committed to contributing positively to his team and providing exceptional support to SimplifyIT A-Z’s clients.